Shipping & Returns
SHIPPING POLICY
We value your purchase and aim to dispatch all orders the same day they are processed when ordered before 1pm ET Monday - Friday. All orders placed after 1pm, on weekends and US holidays will be shipped on the following business day. Your Kerri Alston order is shipped from our facility in Atlanta, GA, USA.
SHIPPING NOTICE
Due to COVID-19, there may shipping delays beyond our control. Currently, shipping is only available in the US and Canada. Delays that may occur within the shipping carriers network are not the responsibility of Kerri Alston Hair. Once your order has been shipped, please allow up to 3-5 business days for Ground Shipping and 1-2 business days for Express Shipping. If you have questions regarding your order after these timeframes have passed, please feel free to reach out to us via email at info@kerrialstonhair.com
TRACKING YOUR ORDER
Once your payment has cleared, you will receive an e-mail when your order has been processed. You will receive a second confirmation e-mail once your order has shipped to include your tracking number and a link to follow the journey of your package. It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
RETURN & EXCHANGE POLICY
Kerri Alston Hair wishes all customers to be entirely satisfied with their purchases and hence offers a comprehensive store credit and exchange service. For the safety of you and all of our clients, we have strict requirements regarding all items eligible for exchange or store credit. Kerri Alston Luxury Extensions are a hygienic product and we take matters of hygiene and public safety very seriously.
ORDER REFUNDS
Kerri Alston does not offer refunds on any of our products, but would be glad to offer you store credit within the first 7 days of receipt, as long as your order is still in sale condition and meets the return requirements.
Hair extensions must be in original condition: tied, unwashed, uninstalled, not chemically processed, not dyed and/or tampered in any manner. Items that do not those requirements are not eligible for a store credit, therefore please examine each product in its original sale condition to make sure you are completely satisfied.
SALE ITEMS
ALL PROMOTIONAL SALE ITEMS INCLUDING: BOGO, 50% OFF, BUY ONE RECEIVE FREE GIFT - ARE MARKED AS FINAL SALE. THESE ITEMS ARE NOT ELIGLE FOR AN EXCHANGE.MISSING, DEFECTIVE OR DAMAGED ITEM(S)
Kerri Alston packages and fulfills all orders personally in our Atlanta showroom. We carefully prepare your shipment to ensure that all items purchased are included and secured in the elected packaging. In the event your item arrives defective or damaged, please contact us within 5 days of receipt to begin the exchange process for your item(s). In the rare and unlikely event that an item is missing from your order, please contact us within 2 days of receipt. For all approved claims of missing items, the full order must be returned to Kerri Alston Hair in the original sale condition. Upon delivery and inspection a refund will be issued.
ORDERS NOT RECEIVED
Kerri Alston is not responsible for orders shipped to the address provided by the purchaser and marked as delivered by the postal service. All orders come with $50 insurance (USPS) or $100 insurance (UPS). In the event that you do not have possession of your delivered item, please inform us and open a claim with the shipping carrier - we will open a claim as well. If the claim is awarded in our favor, the insured amount can be provided to you as a refund or a credit towards your next order. Please advise if you would like to add additional insurance, a signature confirmation, or ship to a different address if you choose to purchase again.
ORDER EXCHANGES and STORE CREDITS
Kerri Alston is happy to accept your exchange request within 7 days of receipt, as long as your order is still in sale condition. Products that have been untied, washed, installed, chemically processed, dyed and/or tampered with are not eligible for an exchange, therefore please examine each product in its original sale condition to make sure you are completely satisfied. Please note that issues concerning color variation of the hair are not valid reasons for an exchange. We reserve all rights to decide whether the product(s) are eligible for exchange. We also reserve the right to reject an exchange request previously approved upon receipt. If a store credit is issued in place of an exchange, the store credit will be valid for 60 days. After 60 days, the store credit will be void.
APPROVAL PROCESS & ORDER EXCHANGE SHIPPING
Kerri Alston requires that you must contact us prior to sending your exchange. Products sent back without approval are not eligible for exchange and will be returned to sender.
EXCHANGED ITEM DELIVERY
Kerri Alston exchanges currently run on a 3-5 day processing time. After your exchange request has been approved and sent back we will follow up with you via email.
EXCHANGES of LESSER/GREATER VALUE
If you are exchanging for a product of lesser value, the variance in price will be issued as store credit after subtracting the cost associated to shipping out your exchange. If you are exchanging for a product of greater value, the variance in price will be issued/emailed as an invoice including the cost associated to shipping out your exchange.
THE KERRI ALSTON HAIR
BEAUTY PRO MENTORSHIP ACCELERATOR
RELAUNCH YOUR 6-7 FIGURE BEAUTY BRAND
MENTOR PROGRAM
WHAT'S THE HYPE ABOUT?
The KA Mentorship Accelerator is an 6-week program created with an actionable road map, step by step curriculum, business fundamentals, exclusive resource lists, business coaching, an accountability partner and launch strategy to guide you on a scalable path to attract high value clients and grow your business to 6 figures and beyond. We are proud to have over 100 mentees successfully complete the program & begin to scale their beauty business beyond their imagination.
mentor program
Meet your mentor
Let's get acquainted! I am Kay Lynn, Master Luxury Extension Specialist, Licensed Cosmetology Instructor, Creator of the KA Beauty Pro and $2 Million Beauty Brand Owner. I was once right where you are. Busy busy busy but not making enough money to slow down one bit. I was spending all my time behind the chair thinking that the harder I worked physically, the closer I would be to reaching my financial goals.
I knew I wanted more for myself, my family & my business, but didn’t have anyone that was willing to walk me through the process it would take to become a 6 figure stylist (let alone a 7 figure Beauty brand - praise God!) Determined to make it happen for myself, I set out on a mission to do whatever it took to change the statistic.... that all Stylists do all day is spend endless hours in the salon slaying hair.
My beauty business made $1.5 Million dollars in revenue in 2021 and has surpassed $2.5 Million in 2022 - and clearly it wasn’t all made behind the chair. I can finally and honestly say, “I made it”.
Now I want to share everything I have learned with YOU! This Mentorship Accelerator was created because I know how hard it is as a beauty professional to scale, grow and make more money. My program takes the guess work out of accelerating your business because the blueprint I am provided is the same one I followed for my own business. Ready to win?? Let's Go!
MENTOR PROGRAM
WHY THIS BEAUTY MENTORSHIP?
When I launched my luxury extension service business in 2020 it was information overload. I didn't know where I was supposed to start, what I should be doing, or what I should be avoiding. I wasn't clear where my funds, my time, or my minimal resources should be allocated. I didn't have a mentor or a program that could guide me in jump starting my new beauty business.
Instead, I was alone, unsupported, overwhelmed with information, content and random advice. 2 years later, I've made it through the trenches, developed the answers, and created a multi million-dollar beauty brand.
Having surpassed the levels of success I had envisioned for my own brand operating as my own mentor, I wanted to offer that support to other beauty pros who may feel some of the same paint points I did:
- Unsure how to rebrand your business to attract and retain high value clientele
- Focusing on a niche related model that would highlight you as an expert in my industry
- No clear understanding of making business systems, marketing and social media
- Fear of scaling and diversifying your business to make more money behind the chair and beyond
- Lack of support, community, resources and guidance
- No accountability partner with proven results with a clear roadmap to success
mentor program
WHO'S THE ACCELERATOR FOR?
With over 100 mentees, this program is designed for brand new or seasoned beautypreneurs looking to expand their business behind the chair and beyond, the Kerri Alston Hair Mentorship Accelerator provides the proven trajectory needed to grow your clientele, expand and diversify your business model and scale your beauty business into a 6-7 figure Mega-brand.
"I mean there is so much to say but where to start... thank you for not holding back and giving it to us straight!! I have been in this industry for 13 years and I felt stuck and needed some inspiration bad!! You did just that and I'm super appreciative to this program and the connections I've made with the ladies. You each inspire me. It's been a wild ride and I can't wait to see what we all do in the future."
"Thank you Kay for your directness first of all, NO CHASER! Your knowledge, passion and drive has taken my vision and direction to another level that I know would have taken me years to do on my own. The blueprint is developing me professionally and personally. I have gone from operating with a fixed mindset to growth only! It's been a pleasure to be apart of the KA community, benefiting from your educational products. Also a note to all the KA Beauty Pros.... all of you rock! I love that our class of beauty pros come from a variety of unique backgrounds. Everyone has something that they are absolutely amazing at. Thanks for sharing your knowledge and passion with us!."
"This has been the best mentorship program everrrr!! Kay thank you for all the gems you dropped for us! I am so thankful to be a part of a program with such talented and amazing women. I wish everyone the very best in their businesses in 2023! Kay, you have been one of my biggest blessings and I thank you!"